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SVP - Customer Relationship Management Program Management, Wealth Management Productivity

Location: Singapore
Functional area: Personal Financial Services (PFS)
Employment type: Full-time
Job Type: Permanent
Job Description
  • Develop Customer Relationship Management (CRM) regional multi-channel blueprint, including governance of implementation of regional Consumer Banking CRM platform.
  • Coordination and implementation of numerous regional Consumer Banking CRM Platform  project streams 
  • Review of current CRM platform across the Region and develop regional Consumer Banking CRM Platform blueprint to support Business Strategy.
  • Planning & designing of program, develop governance framework and manage budget/resources/timelines
  • Stakeholder & vendor management and coordination of CRM projects across the Region.
  • Provide strategic guidance to project managers & team, ensuring CRM projects deliver desirable outcome
  • Resolve issues and risk related to projects. 
Job Requirements
  • Degree holder with proven experience as a Program Manager or Managerial experience.
  • Experience with CRM projects will be advantageous
  • Good understanding of program/project management methodologies.
  • Experience with Change Management
  • Strong Stakeholders (Include Senior Executives level) management experience
  • Effective  communication skills and outstanding leadership skills
  • Highly Proficiency in MS PowerPoint 
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